Refund Policy

We offer a 7-day money-back guarantee for your first billing period. If you're not satisfied with our service within the first 7 days of your paid subscription, you can request a full refund.

The 7-day refund period begins from the date your subscription billing cycle starts.

Note: Refunds apply only to paid subscriptions and can only be requested once per account.

One refund per customer: This guarantee is limited to one refund per customer. Creating new accounts or using different email addresses to obtain repeated refunds is considered abuse and will not be honored.

To be eligible for a refund, you must:

• Request the refund within 7 days of your first billing cycle
• Have an active paid subscription
• Contact us with a valid reason for your dissatisfaction

Refunds are not available for:

• Subscription renewals after the first billing period
• First billing periods more than 7 days old
• Previously refunded subscriptions (only one refund per account)
• Cancelled subscriptions that were not refunded within the 7-day window of the first billing cycle

To request a refund, please contact our support team at support@luxtaxop.com within 7 days of your purchase with the following information:

• Your registered email address
• Date of subscription purchase
• Brief explanation of your dissatisfaction

We will review your request and respond within 2-3 business days.

Once your refund request is approved:

• Your subscription will be immediately cancelled
• Access to premium features will be revoked
• The refund will be processed to your original payment method within 5-10 business days
• You will receive a confirmation email once the refund is processed

Note: Depending on your bank or credit card provider, it may take an additional 3-5 business days for the refund to appear in your account.

You can cancel your subscription at any time. However, cancellation does not automatically qualify for a refund unless it's within the 7-day money-back guarantee period.

If you cancel after the 7-day window:

• You will retain access to premium features until the end of your current billing period
• No refund will be issued for the remaining subscription time
• Your subscription will not renew for the next billing cycle

We may consider refund requests outside the 7-day window in exceptional circumstances, such as:

• Technical issues that prevented you from using the service
• Billing errors or duplicate charges
• Service outages lasting more than 48 hours

These cases will be reviewed individually, and refunds are granted at our discretion.